Contact TAG VPN

Our support team is available around the clock. Whether you have a technical question, a billing concern, or just want to learn more about how TAG VPN works, we are here to help.

For the fastest response, use the live chat widget in the bottom-right corner of any page. Alternatively, send us a message using the form and we will get back to you within one hour.

For security disclosures and responsible vulnerability reporting, please email our security team directly. We take all reports seriously and aim to acknowledge within 24 hours.

Our knowledge base covers the most common setup questions, troubleshooting steps, and feature guides. Before reaching out, searching the help centre often resolves the issue in seconds. Topics include connecting on public Wi-Fi, configuring split tunnelling, setting up the browser extension, and using the VPN on a router.

For billing enquiries such as upgrade requests, invoice copies, and refund claims, our billing team handles requests within two business hours. Please include your order number or registered email address when contacting us about a purchase.

We also offer an enterprise support tier for teams and businesses. If you are managing TAG VPN for more than 10 users, reach out about our business plans which include a dedicated account manager, priority queue access, and volume pricing. Business accounts can be billed annually with a single invoice.

For press, media, and partnership enquiries please contact our communications team at [email protected]. We respond to media requests within one business day and can provide product screenshots, executive quotes, and technical background for published articles.